Academic Support
Effective academic support outside the classroom can be as vital to academic success and an excellent college experience as what happens inside the classroom. Champlain College provides a range of academic support services, which can be accessed individually or through workshops. All of our academic services are designed to help students meet their educational and career goals and they are located in one, easy to access location: 2nd floor of Miller Information Commons (MIC) - The Library. Champlain’s S.M.A.R.T. Space (Study Mentors And Resource Tutors) and includes the following academic support services:
Academic Coaching
Champlain’s professional academic coaches work with students in individual and group sessions on areas such as: self-advocacy, goal-setting, motivation, mindfulness, time-management, organizational strategies, study strategies, test preparation, and reading comprehension skills. To make an appointment, visit trac.champlain.edu and login with your Champlain credentials to choose the best appointment time for you.
http://www.champlain.edu/current-students/academic-information/academic-support-programs_current-students/academic-coaching-program
Online Tutoring Through Smarthinking
The College has contracted with Smarthinking to provide real-time online tutoring to students on a 24/7 basis covering math, business, writing, sciences and offering a range of tutorials. Tutors, who are teachers with advanced degrees, are available for live sessions 24/7. Students can access Smarthinking through the College portal.
https://services.smarthinking.com/login
Tutoring for English Language Learners (ELL)
Champlain provides a professional educator trained in tutoring bilingual and multilingual students whose native language is not English. Tutoring is provided one-on-one and in small group settings and on-line. To make an appointment, login to trac.champlain.edu and find an appointment time with Diana Clayton.
http://www.champlain.edu/current-students/academic-information/academic-support-programs_current-students/english-language-tutoring
Tutoring Labs with Student Tutors
Champlain supports several “Labs” staffed by trained students who provide content tutoring in the most high demand areas including: Accounting and Finance, Programming, Math, Writing, Cybersecurity and Networking, Digital Forensics, and Game Studio. For more information and hours of operation, select the link below.
Academic Support and CoachingServices
Mindfulness Practice and Stress Management Tools
The S.M.A.R.T. Space also offers guided mindfulness group sessions and quiet study spaces.
Services from Stern Center for Language and Learning
In addition to the College’s own academic coaches, students may access the services of the Stern Center for Language and Learning on Champlain’s campus for an additional fee, arranged directly with the Stern Center. The Stern Center’s academic coaches assist students with building skills in executive functioning, social thinking, writing, reading and math. Contact them directly http://www.sterncenter.org/contact for more information about their services and fees.
(http://www.sterncenter.org)
Campus Store
The Champlain College Campus Store is located on the first floor of the CCM building and open hours can be found at https://www.bkstr.com/champlaincollegestore/store-hours . To contact the store, visit ChamplainCampusStore.com, call 802-863-8961 or email CampusStore@champlain.edu.
The campus store offers all required textbooks and course materials, as well as school and art supplies. There is also a wide selection of convenience items available, such as local coffee, snacks, drinks, stamps, and health and beauty products. The campus store offers a variety of exclusive Champlain College merchandise (t-shirts, sweatshirts, hats, drinkware, and more). For a wider merchandise selection, shop online at ChamplainGear.com. Suggestions for new items are always welcome.
With affordability in mind, the campus store proudly offers their Best Price Promise on textbooks, matching any price found anywhere else.. We encourage you to obtain your books through the campus store to receive the best service, the correct book, and the best price. Students who order their books from other sources will not be eligible for tuition refunds if those books arrive late and jeopardize their ability to begin their coursework.
The cheapest option for obtaining your books is typically renting your books, as rental prices can be up to 80%-off the purchase price. Rental books must be returned in reusable condition by the last day of finals each semester. Filling out a one-time rental registration (in-store or online) will allow you to continue to rent textbooks throughout your Champlain experience. A credit card is required as collateral when filling out your rental registration.
We highly recommend ordering online at ChamplainCampusStore.com once your course schedule is set. Online orders can be shipped to your home, or you can select free in-store pickup and have the books waiting for you when you arrive on campus. For in-store pickups, you must bring your ID and/or emailed order confirmation. A separate line will be formed for in-store pickup orders to help you avoid the longer lines at the registers. Ordering your books early will give you a better chance of reserving cheaper, used copies before they run out of stock.
When placing an online order, you may see as many as five options for each of your required course materials, including renting or purchasing new, used, and digital texts. All options can be ordered online or in-store. During the first two weeks of class, all course materials can be refunded or exchanged with receipt and in the same condition as when they were obtained.
For those who prefer to get their books in-store, please bring your student ID with you, so that the store team can assist you with locating your course materials. The textbooks are arranged alphabetically by author’s last name. You can visit txbk.info/champlain to retrieve your list of required books sorted by author’s last name.
At the end of the semester, please bring your rented books directly back to the campus store by the last day of finals. While you can attempt to sell books to the campus store on any day, you will usually receive the best value during finals week.
Campus Dining Options
Campus Dining Services, located in the IDX Student Life Center, is open to all students. Residential students participate in the College’s Carte Blanche Unlimited meal plan and simply present their ID card to the cashier. All residential student meal plans allow for unlimited access to IDX Dining. The Carte Blanche Unlimited meal plan includes $150 residential flex dining each semester for use at the retail food court in the CCM building called “EATS,” featuring Zime and CRU5H. Additional flex dining dollars can be purchased online. The Carte Blanche Unlimited Meal Plan and Flex are not refundable and expire at the end of the school year.
Off-campus and commuter students may purchase a choice of commuter meal plans.
EATS and IDX Dining also accept cash, credit card and Champlain Cash card.
Sodexo Campus Services is proud to partner with Champlain College in providing quality dining experiences for all diets. Please visit https://champlaindining.sodexomyway.com/ for more information.
Career Collaborative
Career Collaborative is Champlain College’s centralized career center. It provides comprehensive, innovative career education to all enrolled students and alumni. The career team has specialized expertise in career development, financial education, and relationship building with recruiters and employers.
Career Collaborative actively prepares students with industry relevant information and meaningful opportunities for the successful transition into internships and career. Engagement starts even before students arrive on campus and continues throughout the lifetime as Champlain College alumni.
As part of Career Collaborative’s vast offerings, the following services are available year round:
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An industry-specialized Career Coach designated to your academic program and major.
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Peer-to-Peer coaching and drop-in hours every day of the week to assist with your questions and needs.
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Free enrollment in ResumeBooks for internship and employment matching.
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Free online resources and tools, including career assessments, a job board (“Handshake”, “how-to” materials to create or refine your resume, cover letter, career portfolios, social media presence, and so much more.
InSight is part of Career Collaborative’s distinctive career education program. It is a mandatory program for all traditional undergraduate students.
InSight offers Champlain students a carefully selected curriculum of activities and events intended to best prepare students for their future. It teaches students the competencies and skills to highlight their professional brand (Career Positioning Track) and to successfully maneuver through the financial intricacies of life (Personal Finance Track).
As part of Insight, Career Collaborative offers the following Signature Events:
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A Work Study & Part Time Job Fair on the first week of classes.
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Career Fairs in the fall and spring semesters.
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A series of virtual and in-person On Campus Recruiting (OCR) and On Campus Interviewing (OCI) sessions with employers throughout the academic year.
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Mock Interview Days and individual practice interviews with faculty, campus partners, recruiters and employers.
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A slew of other employer-facing programs, such as Elevator Pitch Competitions, Senior Game Show, and Career EdVentures.
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A series of Career SMARTalks (career workshops) that cover up-to-date information on interviewing, career paths, industry information, and developing a professional career marketing strategy.
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A series of Financial MONEYtalks (financial workshops) that offer information on the most current financially-related topics, including salary negotiation, budget management, debt management, credit management, investing, and other.
For general questions, contact Career Collaborative at (802) 860-2720 or careercollaborative@champlain.edu. The office is located in the Garden House at 328 Maple Street (behind Juniper Hall) and is open Monday through Friday from 8:30 a.m. to 5:00 p.m.
Counseling Center
Confidential counseling services are available for students who are dealing with personal issues, mental health issues or academic concerns. Counselors at the Counseling Center can help students with concerns including, but not limited to, depression, anxiety, adjustment issues, alcohol and drug use, physical or sexual abuse, relationship concerns, stress management, sexuality, and crisis management. The counselors meet with students individually and at times in groups (with the consent of all participants).
The counselors can help students manage crises in a number of ways. A counselor can accompany a student to the emergency department at the hospital in the case of a psychological emergency, or in the case of a sexual or physical assault, to the police department or family court as needed. The counselors can assist students in making contact with appropriate campus officials and community agencies and resources as necessary.
Through the services of our psychiatric nurse practitioner (PNP), students with more significant mental health needs can be medically evaluated and treated. The psychiatric nurse practitioner works closely with the counselors, and is skilled at diagnosing and treating mental health issues, including prescribing medication when indicated. Students must be involved in an ongoing relationship with one of our counselors in order to access the services of our PNP.
Counselors will make referrals to community resources when appropriate and/or if the treatment recommendation is beyond the Counseling Center’s scope of practice. Prevention and education are important components of the Counseling Center and Accommodation Service. Programming is offered throughout the year.
Counselors can also provide follow up counseling in the aftermath of a personal crisis. Someone from the counseling staff is available 24 hours a day in addition to our own clinicians we collaborate with ProtoCall a 24-hour telephonic behavioral health service. The counselor on call can be reached through the College’s Campus Public Safety Office at (802) 865-6465.
Contact Information: Email: counselingcenter@champlain.edu; Phone: (802) 865-5731
On-campus students will be issued an identification card upon arriving for their first semester. This card serves as the official College ID, library card and dining services card for those on a meal plan. Students must show their ID for access to the Fitness Center and to ride any of the Green Mountain Transit (GMT) buses at no charge. The card also serves as the access key to a residential student’s hall and room.
All IDs have the ability to serve as a limited-use debit card; a function called Cash Card. Cash Card can be used at all on campus retail locations. It works for payment in the laundry & vending machines, Campus Store, and EATS food court, as well as at multiple vendors around town. The Cash Card balance is refundable to students when leaving Champlain College, less a $10 processing fee. For more information or to make a deposit, visit champlain.edu/id-card.
Students should keep their ID cards from year-to-year until graduation. Lost or stolen cards may be replaced for a $20 fee (cash, card, or Cash Card accepted). Visit Compass Services on the ground floor of Perry Hall. Compass Services is open 8:30am-5:00pm, Monday-Friday.
The Champlain College library is housed in the Robert E. & Holly D. Miller Information Commons and provides information services to support the research and instructional needs of the Champlain College community. The library provides books, periodicals, online journals, e-books and audiovisual materials, as well as laptop computers that students may use within the Miller Information Commons. In addition to these resources, the library is home to a team of faculty librarians available to assist you with your research as well as provide interlibrary loan services and instruction sessions for students and faculty. The Information Commons houses computing labs and quiet study rooms for individual or group student use.
The library is open around 100 hours per week during the school year. Reference librarians are available to assist students during most open hours. Hours for holidays and intersession periods are posted on the library Website before each break. The full list of library policies and procedures, as well as contact information for library staff, may be found on the library Website: www.champlain.edu/Library.html.
Military and Veterans Services
Veterans and Military Services Office
The Veterans and Military Services Office provides support to students who are veterans or currently in the military and their dependents. The office offers a wide range of services, which include:
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VA and military education benefits counseling
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Certification of enrollment to the VA
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VA financial processing
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Troubleshooting VA and military education benefit issues
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Advocate for military and veterans on campus
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Coordinate services with VA vocational rehabilitation counselors
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Assistance completing: Veterans Online Application (VONAPP), Free Application for Federal Student Aid (FAFSA) or other related applications
Military and Veteran Education Benefits
Champlain College is recognized as a military-friendly institution. We are committed to supporting our veteran and military students and their dependents through participation in numerous veteran and military education programs. These include:
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All versions of the Veterans Administration GI Bill ®
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The VA Yellow Ribbon Program
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VA Vocational Rehabilitation and Employment Program
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Department of Defense Tuition Assistance
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ROTC Scholarships
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Affiliation with the University of Vermont ROTC Green Mountain Battalion
Office of Accessibility
The Office of Accessibility is a resource for students, faculty, and staff that leads the campus community in its commitment to recognize disability as a valued aspect of diversity that is integral to the campus community and society, to embrace access as a matter of social justice, and to design welcoming, accessible, and inclusive environments. The Office of Accessibility facilitates accommodations, training, collaboration, and innovative programming.
The Office of Accessibility works to help Champlain College design barrier-free environments to the extent possible. If some barriers to access cannot be removed in a timely manner, at which point the Office of Accessibility will work one-on-one with students to determine reasonable accommodations. This requires the student to actively engage in the interactive process with the Office of Accessibility and, when needed, with faculty.
We believe that creating and maintaining usable, equitable, and inclusive learning environments is a shared responsibility of the campus community. We work with professors to designing learning environments with usability in mind which benefits all students and increases access for all. Our goal is to allow students with disabilities to access their environments as seamlessly as non-disabled students.
The Office of Accessibility will assist Champlain College to make reasonable accommodations for an otherwise qualified student or applicant for admission. The accommodations that students use are put in place to ensure equal access, not success. Students with disabilities are held to the same standard of academic achievement as all other students.
In order to be eligible to receive accommodations in residence halls, classrooms or extracurricular activities, students must make a request for accommodation, provide documentation, and meet with the Office of Accessibility. It is the responsibility of the student to provide the documentation, meet with the appropriate staff and request their letter of accommodation be provided to faculty members each semester. More detailed information regarding the College’s accommodations procedures is available from the Office of Accessibility located in Skiff Hall (accessible by the front entrance on S. Willard Street)
(http://www.champlain.edu/student-life/student-services/accommodations-services.)
Contact Information: Email: accessibility@champlain.edu; Phone: (802) 865-5764
GRIEVANCE PROCEDURE REGARDING ACCOMMODATION SERVICES
Students with grievances related to an accommodation determination, procedures for accommodations, or provision of accommodations are encouraged to resolve the complaint with the Office of Accessibility. If a resolution is not reached, students can submit additional documentation for review. If the accommodation is still not approved, the student can make a request in writing for an additional review by the Vice President of Student Affairs, Diversity and Inclusion(or designee).
The student will have 10 calendar days from the date of the denial of the accommodation, to submit the request. The request should state the nature and details of the complaint, the names of other witnesses or participants, and the remedy the student seeks.
Once a complaint is filed, the Vice President of Student Affairs, Diversity and Inclusion (or designee) will review the request and make a decision within 10 calendar days of the student’s request and will notify the student of the decision. The decision of the appeal process is final.
Students also have the right to register a complaint with the Office of Civil Rights. The Office of Civil Rights may be contacted at the following address:
U.S. Dept. of Education
Office of Civil Rights
POCH 222
Boston, MA 02109
Students may also register a complaint with the Vermont Human Rights Commission, at the following address:
Vermont Human Rights Commission
14-16 Baldwin Street
Montpelier, VT 05633-6301
(800) 416-2010 (Toll Free VT)
(802) 828-1625 (Voice)
human.rights@vermont.gov (Email)
If a student feels that any action has been directed against them because of a disability or perception of a disability by College faculty or staff, or another student, the student may contact the Office of Diversity and Inclusion (802-860-2784) and/or initiate a complaint under the College’s harassment and discrimination policy and complaint procedure (see Harassment and Discrimination Policy).
Office of Community Standards
The Office of Community Standards promotes student learning and holistic development by helping to create a campus culture of respect, civility, and responsibility. We strive to create opportunities for students to respect the dignity of all members of the Champlain community, to respond with honesty and integrity, and to accept responsibility for their actions.
We endeavor to strike a balance between the needs of an individual student and the Champlain community. We believe graduates of Champlain College will take this learning with them into the workplace as engaged global citizens.
Hearing Officers facilitate one-on-one meetings to discuss alleged violations of the Standard of Conduct, hear student perspectives, explore personal responsibility, hold students accountable and provide educational and restorative outcomes.
The Office of Community Standards also reviews reports as they arrive through the Incident Reporting Form found in the Champlain online portal. These reports are then forwarded on to the appropriate resources on campus. Note: These reports are not intended for emergency response and are only checked Monday through Friday 8AM to 4:30PM. For immediate response please contact Campus Public Safety or 911.
Contact Information: Email: communitystandards@champlain.edu; Phone: (802) 865-6428.
Office of Diversity and Inclusion
Champlain College’s Office of Diversity and Inclusion (ODI), located in the IDX Student Life Center, aims to create a welcoming, celebrating, and affirming environment for all students, while providing support to specific underrepresented student populations (students of color, first-generation college students, students with high financial need, New Americans/Refugees). ODI works in collaboration with students, faculty, staff, alums, and community members to co-create and sustain a rich campus community.
ODI delivers academic, co-curricular, and cultural programming with emphasis on diversity, inclusion, equity, and social justice. Programs such as Education Empowerment and CARE promote curricular success. Social events such as Cookies and Company promote student awareness of campus resources in a casual atmosphere. Local and national speakers bring diverse content to the larger campus community, celebrating culture and promoting inclusion.
The ODI also collaborates with and supports campus partners including: The Women’s and Gender Center, Student Engagement, Office of Accessibility, Residential Life, Student Conduct, Counseling Center, Student Health Center, Campus Public Safety, Admissions, Financial Aid, Academic Divisions, and more.
Contact Information: Email: diversity@champlain.edu; Phone: (802) 860-2780
Student Support Resources
The Office of Student Support Resources works closely with students to identify the resources and strategies needed to ensure a successful degree-seeking experience. The office works in close collaboration with other departments (Registrar’s Office, Counseling Center, Financial Aid, Student Health Center, faculty advisors, community agencies, academic support services, and many other departments) to ensure students have access to all possible resources they need to succeed.
Student Support Resources supports all students, however, focuses primarily on students who are single parents; first generation college students (whose parents or legal guardians have not completed a four year bachelor’s degree); students of color; commuter students; and, recipients of federal, state, and/or college specific scholarships and grants (PELL Grant, Vermont First, VSAC aid, etc.).
Common challenges addressed by the office include but are not limited to:
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Financial concerns,
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Food insecurity,
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Navigating college life,
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Referrals to resources on & off campus (Counseling, Student Health Center, housing, state benefit systems, among others),
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Student wellbeing and family situation support.
Student support resources provided:
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One-time or on-going meetings with students,
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Coordinating the CARE Program for CARE Scholarship recipients,
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Managing the Single Parents Program events and support resources,
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Coordinating Champlain College’s emergency funding resources,
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Overseeing Champlain College’s Food Pantry for students needing food, toiletries, and other basic items,
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Collaborating with other departments to offer pre-orientation and orientation programs focused on student success.
Contact information: Email: studentresources@champlain.edu; Phone: (802) 860-2723
Women’s and Gender Center
The Women’s and Gender Center (WGC) provides a comfortable, inclusive, and fun place for students to hang out, meet new friends, and have meaningful conversation. Students of all gender identities and sexual orientations are welcome to call this place home. The WGC also facilitates educational and supportive programming around three major themes: Empowerment and Leadership Development, Gender Identity and Sexual Orientation, and Sexual Violence Prevention.
The Center collaborates across the institution to bring important conversations and events to campus, such as gender identity and pronoun trainings for staff and faculty, a campus-wide International Women’s Day program, and conversations on consent. Primary areas of focus are educational programming, advocacy, affinity space, and human connection and support. While many of our services and programs are geared towards students with non-dominant gender identities and/or sexualities, our center and programming are available for all students to learn and grow together in an inclusive environment.
To stay connected, you can view the WGC’s programming calendar or sign up for the biweekly newsletter. Feel free to visit the WGC in Skiff Annex, Room 102, email the WGC at womensandgender@champlain.edu, or call 802-383-6600 to learn more. The WGC is open Monday-Friday, 9am-5pm.
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