Academic Support
Effective academic support outside the classroom can be as vital to academic success as what happens inside the classroom. Champlain College’s SMART Space provides a range of academic support services designed to help students meet their educational and career goals. Students can easily access SMART Space coaching and tutoring services in their main location on the 2nd floor of Miller Information Commons (MIC). Several tutoring centers (Game Design, Cybersecurity, and Digital Forensics) are housed in satellite locations on campus.The SMART Space offers the following academic support services:
Academic Coaching
Champlain’s professional academic coaches work with students in individual and group sessions on areas such as: self-advocacy, goal-setting, motivation, mindfulness, and executive function skills (time-management, organizational strategies, study strategies, test preparation, and reading comprehension skills). Many students meet weekly or bi-monthly with individual coaches; others come on an as-needed basis. More information on how to make an appointment can be found on the Academic Coaching website page.
Peer Tutoring Centers
Champlain supports several centers staffed by trained students who provide content tutoring in the most high demand areas including: Programming, Math, Writing, Cybersecurity and Networking, Digital Forensics, and Game Studio. All tutors are recommended by faculty and complete training to become a Master Certified Tutor through our national accreditor, The College Reading and Learning Association (CRLA). Information and hours of operation are available on our Peer Tutoring website page.
Online Tutoring Through BRAINFUSE
Champlain contracts with Brainfuse to provide real-time online tutoring to students, available on a 24/7 basis. Brainfuse tutors are teachers with advanced degrees who offer live, on-demand support for math, business, writing, sciences, programming, and technology. Brainfuse also offers a range of tutorials. Students can access Brainfuse online using their Champlain email credentials. here.
Academic Recovery Program
The Academic Recovery Program allows students on Academic Recovery to choose their option for support (individual coaching or a facilitated group offered through SMART Space) in addition to the requirements set out by the Dean of their division. The focus for both individual coaching and the facilitated group is goal setting, strengths assessment, time management, and how actions impact academic performance. It is the goal of SMART Space to ensure that each student has access to the tools that will create academic success.
Transfer Transitions
Each semester, the Transfer Transitions program provides incoming transfer students with an individualized introduction to college life at Champlain. This includes an orientation session, optional one hour programs during the first six weeks of the semester (led by a facilitator and several Peer Mentors),and continued guidance and support from SMART Space staff throughout their college experience at Champlain.
Campus Store
The Champlain College Campus Store is located on the first floor of the CCM building and open hours can be found at https://www.bkstr.com/champlaincollegestore/store-hours . To contact the store, visit ChamplainCampusStore.com, call 802-863-8961 or email CampusStore@champlain.edu.
The campus store offers all required textbooks and course materials, as well as school and art supplies. There is also a wide selection of convenience items available, such as local coffee, snacks, drinks, stamps, and health and beauty products. The campus store offers a variety of exclusive Champlain College merchandise (t-shirts, sweatshirts, hats, drinkware, and more). For a wider merchandise selection, shop online at ChamplainGear.com. Suggestions for new items are always welcome.
With affordability in mind, the campus store proudly offers their Best Price Promise on textbooks, matching any price found anywhere else. We encourage you to obtain your books through the campus store to receive the best service, the correct book, and the best price. Students who order their books from other sources will not be eligible for tuition refunds if those books arrive late and jeopardize their ability to begin their coursework.
The cheapest option for obtaining your books is typically renting your books, as rental prices can be up to 80%-off the purchase price. Rental books must be returned in reusable condition by the last day of finals each semester. Filling out a one-time rental registration (in-store or online) will allow you to continue to rent textbooks throughout your Champlain experience. A credit card is required as collateral when filling out your rental registration.
We highly recommend ordering online at ChamplainCampusStore.com once your course schedule is set. Online orders can be shipped to your home, or you can select free in-store pickup and have the books waiting for you when you arrive on campus. For in-store pickups, you must bring your ID and/or emailed order confirmation. A separate line will be formed for in-store pickup orders to help you avoid the longer lines at the registers. Ordering your books early will give you a better chance of reserving cheaper, used copies before they run out of stock.
When placing an online order, you may see as many as five options for each of your required course materials, including renting or purchasing new, used, and digital texts. All options can be ordered online or in-store. During the first two weeks of class, all course materials can be refunded or exchanged with receipt and in the same condition as when they were obtained.
For those who prefer to get their books in-store, please bring your student ID with you, so that the store team can assist you with locating your course materials. The textbooks are arranged alphabetically by author’s last name. You can visit txbk.info/champlain to retrieve your list of required books sorted by author’s last name.
At the end of the semester, please bring your rented books directly back to the campus store by the last day of finals. While you can attempt to sell books to the campus store on any day, you will usually receive the best value during finals week.
Compass Student Services is the one-stop shop for any question about the business of being a student. We provide personalized communication, connections and education from orientation through graduation. Compass is dedicated to being student focused, awesomely approachable and a leader in everything we do.
Compass is located in Perry Hall, first floor. We are open Monday-Friday from 9 am-4:30 pm (4 pm Tuesdays). Students can reach Compass by email at compass@champlain.edu or by phone at 802-992-1474.
Library Services
The Champlain College library is housed in the Robert E. & Holly D. Miller Information Commons (MIC) and provides research and information services for the College communityThe library provides access to books, periodicals, online journals, e-books and audiovisual materials, as well as laptops, chromebooks, drawing tablets and other items for checkout. In addition to providing a wide variety of resources, the library is home to a team of faculty librarians ready to help you with your research and offer research and information literacy instruction sessions in the classroom. The MIC houses computer labs, work stations, and quiet study rooms for individual or group student use.
The library is open around 90 hours per week during the school year. More information can be found at http://champlain.edu/library .
Military and Veteran Services
Veterans and Military Services Office
The Veterans and Military Services Office provides support to students who are veterans or currently in the military and their dependents. The office offers a wide range of services, which include:
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VA and military education benefits counseling
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Certification of enrollment to the VA
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VA financial processing
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Troubleshooting VA and military education benefit issues
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Advocate for military and veterans on campus
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Coordinate services with VA vocational rehabilitation counselors
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Assistance completing: Veterans Online Application (VONAPP), Free Application for Federal Student Aid (FAFSA) or other related applications
Military and Veteran Education Benefits
Champlain College is recognized as a military-friendly institution. We are committed to supporting our veteran and military students and their dependents through participation in numerous veteran and military education programs. These include:
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All versions of the Veterans Administration GI Bill ®
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The VA Yellow Ribbon Program
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VA Vocational Rehabilitation and Employment Program
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Department of Defense Tuition Assistance
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ROTC Scholarships
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Affiliation with the University of Vermont ROTC Green Mountain Battalion
GI Bill® is a registered trademark of the U.S. Department of Veterans Affairs (VA). More
information about education benefits offered by VA is available at the official U.S. government website at https://www.benefits.va.gov/gibill
Office of Accessibility
The Office of Accessibility is a resource for students, faculty, and staff that leads the campus community in its commitment to recognize disability as a valued aspect of diversity that is integral to the campus community and society, to embrace access as a matter of social justice, and to design welcoming, accessible, and inclusive environments. The Office of Accessibility facilitates accommodations, training, collaboration, and innovative programming.
The Office of Accessibility works to help Champlain College design barrier-free environments to the extent possible. If some barriers to access cannot be removed in a timely manner, the Office of Accessibility will work one-on-one with students to determine reasonable accommodations. This requires the student to actively engage in the interactive process with the Office of Accessibility and, when needed, with faculty.
We believe that creating and maintaining usable, equitable, and inclusive learning environments is a shared responsibility of the campus community. We work with professors to design learning environments with usability in mind which benefits all students and increases access for all. Our goal is to enable students with disabilities to access their environments as seamlessly as non-disabled students.
The Office of Accessibility will assist Champlain College to make reasonable accommodations for an otherwise qualified student or applicant for admission. The accommodations that students use are put in place to ensure equal access, not success. Students with disabilities are held to the same standard of academic achievement as all other students.
Champlain College students seeking academic accommodations, housing accommodations, dietary accommodations, parking accommodations, and/or permission to have a service animal or emotional support animal on campus must register with the Office of Accessibility. It is the responsibility of the student to provide the documentation, meet with the appropriate staff, and request their accommodations. For academic accommodations, students must request that their letter of accommodation be provided to faculty members each semester (the Office of Accessibility does not share student information without the student’s consent).
More detailed information regarding the College’s accommodations procedures is available online (see link below.) The Office of Accessibility may also be reached in person on the second floor of the Miller Information Commons (Library).
(https://www.champlain.edu/office/accessibility/.)
Contact Information:
Email: accessibility@champlain.edu;
Phone: (802) 865-5764
Fax: 802-860-2764
Accommodation Appeals and Grievance Process
Consistent with the spirit of the Americans with Disabilities Act (ADA), Champlain College determines disability accommodations through a deliberative, interactive process involving disability services professionals and the individual students themselves.
However, a student may disagree about the appropriateness of an accommodation decision as part of the deliberative process. Often, further dialogue between the parties, or obtaining more documentation, can lead to effective solutions. However, students retain the right to appeal decisions made by the Office of Accessibility.
Informal Appeal Process
The Director of the Office of Accessibility (or designee) will review any written appeals and the students’ files. The Director may meet with students to discuss their requests. To reach a decision, the Director may also ask for more disability documentation, ask to consult with treating healthcare providers, or collaborate with other faculty/staff or outside experts (only with the student’s permission). Review processes are conducted in a timely manner. Students will receive a written response from the Office of Accessibility upholding or rescinding accommodation decisions generally within ten business days of the written appeal (may be dependent upon review of additional documentation and/or correspondence with healthcare provider(s)).
If the student disagrees with the outcome determined by the Director or is unsatisfied with the Informal Appeals Process, they can submit written notice to the Director of the Office of Accessibility of their decision to continue with the Formal Appeal Process.
Formal Appeal Process
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Appeals of decisions made through the Informal Appeal Process regarding the determination or provision of accommodations or auxiliary aids and services must be in writing. Students should initiate the appeal process within five business days of receiving the decision of the Informal Appeals Process.
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Ideally, the student’s written statement should include a) a clear statement of the request or concern; b) the grounds on which the appeal is based; c) the date of any action that the student is appealing; d) the names of all Champlain College employees involved; e) a summary of the action(s) the student has taken to resolve the matter informally if any; and f) a statement of the student’s expectation of specific outcome.
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The written appeal must be submitted to the Vice President of Student Affairs.
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The final decision shall be provided to the student and the Office of Accessibility within ten business days.
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The determination is final and cannot be appealed within the College.
Disability Discrimination
Students may report bias incidents using the Bia Incidenting Report Form: https://www.champlain.edu/office/student-affairs-diversity-inclusion/safety-respect/bias-education-response-process/
Students also have the right to register a complaint with the Office of Civil Rights. The Office of Civil Rights may be contacted at the following address:
U.S. Dept. of Education
Office of Civil Rights
POCH 222
Boston, MA 02109
Students may also register a complaint with the Vermont Human Rights Commission, at the following address:
Human Rights Commission
State of Vermont
14-16 Baldwin Street
Montpelier, VT 05633-6301
(800) 416-2010 (Toll Free VT)
(802) 828-1625 (Voice)
human.rights@vermont.gov (Email)
Office of Community Standards
The Office of Community Standards promotes student learning and holistic development by helping to create a campus culture of respect, civility, and responsibility. We strive to create opportunities for students to respect the dignity of all members of the Champlain community, to respond with honesty and integrity, and to accept responsibility for their actions.
We endeavor to strike a balance between the needs of an individual student and the Champlain community. We believe graduates of Champlain College will take this learning with them into the workplace as engaged global citizens.
Hearing Officers facilitate one-on-one meetings to discuss alleged violations of the Student Code of Conduct, hear student perspectives, explore personal responsibility, hold students accountable and provide educational and restorative outcomes.
The Office of Community Standards also reviews reports as they arrive through the Incident Reporting Form found in the Champlain online portal. These reports are then forwarded on to the appropriate resources on campus. Note: These reports are not intended for emergency response and are only checked during business hours when the College is open. For immediate response please contact Campus Public Safety at 802-865-6465 or 911.
Contact Information: Email: communitystandards@champlain.edu; Phone: (802) 865-6428.
Office of Diversity & Inclusion
Champlain College’s Office of Diversity and Inclusion (ODI), located in the IDX Student Life Center, aims to create a welcoming, celebrating, and affirming environment for all students, while providing support to specific underrepresented student populations. These underrepresented student populations include students of color, first-generation students, students with high financial need, and new Americans/refugees. The ODI works in collaboration with students, faculty, staff, alumni, and community members to co-create and sustain a rich campus community.
The ODI delivers academic, co-curricular, and cultural programming with an emphasis on diversity, equity, inclusion, belonging, and social justice. Programs such as Education Empowerment and Pre-Orientation promote curricular success. Social events such as film screenings, book clubs, and educational luncheons promote community building and student identity development in a safe and inclusive environment.
The ODI also collaborates with and supports campus partners including: The Women’s and Gender Center, Office of International Student Services, Student Engagement, Office of Accessibility, Student Resources and Single Parents Program, Housing & Residential Life, Office of Community Standards, Counseling Center, Student Health Center, Admissions, Financial Aid, Academic Divisions, and more. Additionally, the ODI strives to partner with local and national organizations that support and promote diversity, equity, inclusion, belonging, and social justice.
Contact Information: Email: diversity@champlain.edu; Phone: (802) 860-2780
Student Support Resources
The Office of Student Resources is committed to working closely with students who are seeking resources and needing encouragement as they work toward completing their degree. Student Resources staff coach students in identifying barriers to academic success and exploring possible solutions or manageable plans to address those barriers. The office works to connect students with resources to support a successful degree-seeking experience.
Student Resources staff provide consistent, on-campus support to help students navigate administrative systems and resources both on campus and in the local community. The office works in close collaboration with other departments (The Care Team, Office of Financial Aid, Faculty Advisors, the Registrar’s Office, academic support services, Counseling and Student Health, government and community agencies, etc.) to ensure students have access to all possible resources.
Student Resources supports all students, however, focuses primarily on students who are:
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Single and parenting students;
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living off-campus and commuting;
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recipients of federal, state, and/or college specific scholarships;
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experiencing financial hardship;
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referred by the Care Team or other campus partner.
Common challenges addressed by the office include but are not limited to:
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Problem solving and planning for academic success;
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navigating college life;
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financial concerns;
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food insecurity;
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connections to resources on & off campus (housing, state benefits, childcare, diaper bank, food assistance, etc.);
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family support and parenting student well-being.
Support services provided include:
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One-time or ongoing non-clinical case management;
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a positive and encouraging connection with support staff for students;
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referrals for off campus support services;
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managing the Single Parents Program;
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coordinating the emergency fund for students experiencing financial hardship;
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collaborating with other departments to offer orientation programs focused on student success;
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managing the on-campus food security resource, Chauncey’s Cupboard;
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active member of the Care Team.
Contact information: Email: studentresources@champlain.edu; Phone: (802) 860-272
Women’s and Gender Center
The Women’s and Gender Center (WGC) provides a comfortable, inclusive, and fun place for students to hang out, meet new friends, and have meaningful conversation. Students of all gender identities and sexual orientations are welcome to call this place home. The WGC also facilitates educational and supportive programming around three major themes: Empowerment and Leadership Development, Gender Identity and Sexual Orientation, and Sexual Violence Awareness & Prevention.
The Center collaborates across the institution to bring important conversations and events to campus, such as gender identity and pronoun training for staff and faculty, Women’s History Month programming, and conversations on consent. Primary areas of focus are educational programming, advocacy, affinity space, and human connection and support. While many of our services and programs are geared towards students with non-dominant gender identities and/or sexualities, our center and programming are available for all students to learn and grow together in an inclusive environment.
To stay connected, you can visit the WGC’s website for upcoming events.. Feel free to visit the WGC in Skiff Annex, Room 102, email the WGC at womensandgender@champlain.edu, or call 802-383-6600 to learn more. The WGC is open Monday-Friday, 9am-5pm.
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