HSP 250 - Front Office Operations

A study of the basic principles and functions of lodging operations management. Topics include hotel marketing plans and strategies, reservations and front desk procedures, extended guest service activities, security issues, and the use of key operating ratios to maximize both revenue and profits. Includes an overview of the challenges faced by hotel managers on a regular basis. Students develop a hotel marketing proposal and gain experience with a computerized property management system. (Fall only)
Credits: 3
BUS